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HSBC Mortgage Services Sucks!

This wasn’t the type of post that I wanted to write today. I wanted to be very upbeat and happy and tell the world that after reviewing my mortgage application again, my mortgage loan was approved by the underwriter. But unfortunately that isn’t the case.

Today, I received an email from my attorney stating that the sellers want to cancel the contract because I haven’t secured a mortgage as yet. I’m disappointed, but I understand. The sellers are eager to have this property sold as much as I’m eager to have it be mine. Now, I’m fearful that I will lose the property that it took several long months to find. No, it’s not perfect. The kitchen and bathroom are outdated but the space, location and view of the Manhattan skyline is incalculable. I have already painted and decorated and planned parties in my mind but it looks as though it wasn’t meant to be. This doesn’t mean that I’m giving up.  I’m still in this fight though I have to be realistic about me getting the property at this stage.
I called my HSBC loan officer twice today but both times my calls were transferred to her voicemail. My HSBC loan officer has shown me a level of incompetence and unprofessionalism that is beyond anything I’ve had to cope with in the past. As a professional, she could at least respond to my numerous phone calls and emails even if it’s only to say that, “I haven’t heard anything back from the underwriter.” But no, her silence is almost deafening.
I hate to use a cliché here, “you live and you learn”. But I wouldn’t use HSBC mortgage services again when I purchase my next property.

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